We know that safety is important to you when selling online.
We take action to protect thousands of sellers in the UK every month, and we’re constantly improving our systems to make our marketplace as safe as possible.
Here are just a few of the ways you’re protected.
Our team is on the lookout 24/7 for bad buyer behaviour. And they’re backed by large-scale, automated detection systems that monitor millions of transactions every day.
We may automatically remove negative or neutral Feedback when:
The PayPal Money Back Guarantee is designed to allow buyers to make purchases with confidence.
It also protects sellers in the following ways:
In addition, we automatically remove defects, adjust the seller’s Late delivery rate and remove Feedback when we close an PayPal Money Back Guarantee case or appeal request in favour of the seller.
Our customer service team is on-hand to help. If you have a problem with a buyer that you’re not able to resolve, you can get assistance via online chat or phone.
Contact our customer service team
If you feel that a buyer has violated our rules and policies, let us know. It only takes a minute and will help us monitor buyer activity, which helps protect you as well as the rest of the selling community.
